Versa not syncing with iPhone 8 anymore

[CheChe88]

I’ve had my Versa connected and synced with my iPhone 8 for 1 day. Now I’m Bluetooth settings it appears to connect then drops off, back and forth. I don’t think it’s the Versa bc it was connected to my android just fine for a month before switching.  I’ve restarted both device and phone, nothing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @CheChe88, thanks for joining the Fitbit Community, it's great to have you on board. 

Thanks for bringing this to my attention, since when have you experienced this issue? Have you restarted your Versa already by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jdellin2]

Same issue here but with an iPhone 6s. 

[Feemac]

I’ve had my Versa 6 days. Had a problem syncing 3 days ago but it did eventually do it. As of last night it will not sync at all (only steps) it connects and disconnects in cycles. I’ve tried all the instructions by the moderator and nothing. I’m considering returning it for a refund. There seems to be a lot of this problem with no solution and it’s a lot of money to spend on an unpredictable product. 

[MarcoGFitbit]

Hello @Feemac and @Jdellin2, thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have brought this to my attention and for letting me know you have already tried the troubleshooting steps I've provided earlier. At this moment, my best recommendation would be setting up your Versa as a new device to reset the connection between the watch and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your watch is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your watch and follow the onscreen instructions to continue
4. When the app asks you to replace your current watch, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Jdellin2]

I have already linked my fitbit with another device. The unfortunate and
frustrating part is that I can not get any notifications from my phone. I
have paid to have something but it doesn’t work. Thanks for no solution.
I should just return it.

[MarcoGFitbit]

Hello @Jdellin2, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have let me know you have already set up your Fitbit Versa with another mobile device. Now, if your Versa is not receiving Notification, please check that it's not currently in the Do Not Disturb mode. To check this press and hold the left button for 2 seconds, in the next screen under Screen Wake, you can turn Notifications on or off. However, if everything seems right with your tracker I would like to suggest you to reset Notifications from the Fitbit app following these steps:

- Go to the Bluetooth settings on your phone and tap on tracker. Then tap on Forget this Device. 

- Force-close the Fitbit app by double tapping the home button on your phone and swiping up the app. 

- Open the app again and tap on Account > Your Tracker > Notifications. You will receive the following Pop-up:

- Then, once you tap on Set Up, the app will begin setting up your tracker with the Bluetooth on your phone, which will prompt the next pop-up:

- Tap Pair

- Once you get back to the tracker options, tap on Notifications an enable the ones you'd like to receive. 

Additionally, go your phone Settings > Notifications > Fitbit and make sure the following is enabled:

• Allow Notifications
• Show on Lock Screen
• Show in History.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Afia69]

The same happened for me but since restarting my versa by holding the left button & bottom right until Fitbit logo came on as detailed earlier in this thread it has now synced and all appears back to normal again. Thank goodness 🤗 hope you get your’s Sorted too. 🙏🏼

[MarcoGFitbit]

Hello @Afia69, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have have taken the time to share your experience with us, I'm very glad your Versa is now syncing correctly after restarting it. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[Feemac]

Hi @MarcoGFitbit

I have did as you suggested and it certainly works. Trouble is I have had to do it 3 times since you posted. Would it be safe to say that I have a faulty Fitbit? I have only had it 10 days. And today my Fitbit went one step crazier by resetting itself every 5 minutes. Needless to say I had to set it up as a new device yet again. 

[CheChe88]

Mine did the same thing. After finally getting it to sync for 1 day, it went back to no syncing and started resetting itself over and over. I did take it back for an exchange and for 4 days I’ve been good.

Thanks,

UPDATE:

Thank you but the only thing that worked was adding it to another device, letting it sync, then remove it from that device and adding it back on to my 8 plus. That worked for all of one day then it stopped syncing. To add to it, the Versa started resetting itself over and over on its own. I eventually took it back to exchange it and I’ve had no problems for the last 4 days. Hope I have no other problems because I don’t want to go through the hassle of getting a replacement through Fitbit. Fingers crossed

[MarcoGFitbit]

Hello @Feemac and @CheChe88, thanks for taking the time to reply, I hope you're doing well. 

@CheChe88, I appreciate you have shared your experience, I'm glad that your new Versa is working correctly. 

@Feemac, thanks again for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. 

In case you need anything else, please feel free to reply as well. Happy stepping.

[Lucyaf]

I've had mine for about 6 weeks and am on the 3rd one as it stopped working following going for a play swim with my kids.  Frustrated is not the word now that it wont sync either...

[MarcoGFitbit]

Hello @Lucyaf, thanks for joining the conversation, it's great to have you on board the Fitbit Community! 

I appreciate you have brought this to my attention. At this moment I would like to ask you to try the troubleshooting steps described in my previous post to check if your Versa is able to sync. If you have already tried these steps, my best recommendation would be setting up your watch as a new device to reset the connection between the Versa and your phone. Don't worry, none of the information already stored in your account will be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

[mouseface1972]

My husband's versa worked perfectly until 12/25 and then the watch continued to track steps, etc, but nothing was updating sincethen on the iphone.  I followed your instructions to delete the Versa and reinstall a new one.  It found the device and shows "found it, connecting to tracker" but it has been doing it for 5 or 10 minutes.  This doesn't seem right.  Now what?

Moderator Edit: Format.

[MarcoGFitbit]

Hello @mouseface1972, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for having tried the troubleshooting steps listed on my previous post. Please note that we did not mention you should need to remove your device from your account first in order to set it up again. The previous process "replaces" the current device with a "new" one, which is your old one. With that said, if you got stuck during the setup, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Deenawhiteside]

My verse isn’t syncing with my iphone8

[MarcoGFitbit]

Hello @Deenawhiteside, have a warm welcome to the Fitbit Community. 

I appreciate you have joined the conversation and let us know about your issue. Tell me, have you restarted your phone and your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen already? If so, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[imsandir]

My Versa used to sync just fine, I've had it since Christmas, then it suddenly started losing time and not syncing anymore.  I have tried all the suggestions to get it to connect and sync again.  When I tried setting it up as a new device I received a screen that it cannot be found.  My Versa is on and on the charger, Bluetooth is on, I have restarted both it, my iPhone and Bluetooth.  I'm getting ready to take a vacation to England and want it working before I go so I can track my activity while gone.

[MarcoGFitbit]

Hello @imsandir thanks for joining the conversation, it's great to have you on board the Fitbit Community. 

I appreciate you have joined us and reported this situation to us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue on your side following the steps provided on this thread. At this moment, as your Versa is having trouble setting up, I would like to suggest you the follow these steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

Thanks for your patience, give these steps a try and let us know the outcome.