Versa not syncing with new phone.

[SunsetRunner]

I had my Versa synced with my IPhone 7 for 2 months.  It recently stopped tracking steps on my phone.  Today I purchased an IPhone 8Plus.  When I opened the Fitbit app, it showed a Fitbit tracker that I have not used in 3 years.  I deleted and reinstalled the app.  The old tracker still shows.  I attempted to add a new device.  After a long period of time, the new phone “found” the Versa and said it was connecting.  After 2 hours it still hasn’t finished connecting and adding the Versa to the new phone.

Moderator Edit: Clarified Subject.

[SteveH]

Do you still have your old phone? If so, make sure it doesn't have a connection to the fitbit in its bluetooth settings as this could be blocking connection to the new phone.

[MarcoGFitbit]

Hello @SunsetRunner, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you too @SteveH, thanks for all your help. 

@SunsetRunner, thanks for taking the time to report this and for your participation in the Forums. Please note that if you have already linked your Versa to your Fitbit account you won't need to set it up again. As @SteveH mentioned, make sure your Versa has been removed from the list of paired devices on the Bluetooth settings of your old phone. 

Now, if you don't have your old phone at hand and you're still having trouble syncing your Versa, please try the following:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

Now, if your Versa is not showing up in your account and you're having trouble adding it, please try the following steps:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[HughHilli]

I recently updated the firmware on my Versa, and it worked intermittently but after a day or two stopped synching with my iPhone 11 Pro. It also started losing time. I tried all of the steps above, to no avail. I also deleted the Versa and tried to then set it up as a new device, but my phone can’t locate it. My iPad also can’t locate it. I’ve had similar issues in the past but always have been able to recover with persistent efforts. This time I’ve given up, unless you can provide a fix.