Versa not working at all

[prettyblkgyrl]

My Versa has not functioned properly for about 2 weeks. It first began by not syncing throughout the day, then it began disconnecting itself from my iPhone 8 Plus & losing time. Initially this didn't seem like a huge issue, so I decided to search the Internet to see if any other users were having similar issues. I found a few community threads/posts and followed the instructions in the responses that other users received. I tried every troubleshooting recommendation and nothing has worked. 

As a final resort I performed the hard/factory reset on my versa (reinstalled the app & restarted my phone) and now my tracker is completely useless. It just continues to cycle between a red X & the Fitbit icon on my screen. After this newest development I then pressed & held pressing the side buttons (as other users were instructed) and NOTHING has worked. I even reached out to Fitbit support yesterday (via a community post), but no one has replied. 

 I'm extremely disappointed in the lack of response/support I've received from Fitbit, because I've been a longtime Fitbit owner/customer. 

This situation has been extremely discouraging. 

[SunsetRunner]

Good job of trouble shooting and explaining exactly what’s going on throughout the process, @prettyblkgyrl . You said you “reached out to Fitbit support yesterday (via a community post)“. I just want to make sure you meant you officially contacted Fitbit via their Support  page and not just thru a posting in the community forums. If you have not, please follow my link above. I recommend the chat feature if it is available. I’ve used it in the past and it is a good way to copy/paste all your troubleshooting efforts so the support person can fully understand all the steps you’ve taken.