Versa notifications issue

[JCRice]

I have an iPhone 8 (version 13.4.1) and a new standard Versa (version 70.8.0). I’ll have days where I’ll get notifications no problem then all of a sudden it’ll stop. At first I found that after turning on sleep mode at night, the notifications would stop coming in once I turned off sleep mode. So I stopped doing that.

However it keeps happening and I’m really getting fed up with it especially where it stops after working for a while and nothing has changed. 

I have to then disconnect the Versa and reconnect it in order to get it working which is tedious. Here’s what the settings are: 

• Share system notifications is on under Bluetooth.
• The phone and the watch both have do not disturb turned off. 
• Message previews are turned on in the phone settings. 
• Text messages/calls/calendar events are turned on under notifications in the app.
• App notifications are turned on. 

Anybody that has any suggestions? I’m about ready to just return it. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @JCRice.

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with receiving notifications on your Fitbit Versa. I totally understand how you are feeling and appreciate your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to assist you. Thank you for your time and efforts.

Let me know if you have any questions.

[JCRice]

They weren’t able to assist me at all.
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Sent from my iPhone