help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-01-2020 18:19 - last edited on ‎08-25-2020 06:08 by Fitbit Moderator

‎08-01-2020 18:19 - last edited on ‎08-25-2020 06:08 by Fitbit Moderator

Longtime Versa user - yesterday the device stopped syncing. I tried all of the suggestions. No luck. Finally as a last ditch I deleted the app and reinstalled it. Now it doesn’t let me log in (I can log into the dashboard so I know the password is correct.) I’ve done everything I have seen suggested... updates the app, updated iOS, phone off and on, Bluetooth off and on, deleted app, reinstalled app. Help!

 

Just started working... I could log in and the synching problem also resolved.... I did nothing new. 

 

 

Moderator edit: merged reply

Best Answer
0 Votes
1 REPLY 1

‎08-25-2020 06:07

‎08-25-2020 06:07

Hi @CammieV, welcome to our Fitbit Community! I'm glad to hear that you managed to get the syncing issue resolved. Thank you for for posting the update here.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes