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Cannot find Account Icon in the Fitbit App

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‎05-23-2020 01:24 - last edited on ‎08-25-2020 06:26 by Fitbit Moderator

‎05-23-2020 01:24 - last edited on ‎08-25-2020 06:26 by Fitbit Moderator

I need to unclock my Fitbit Versa 2 with my Phone. I have found instructions on how to unclock, but can not find the Account Icon (and thereby not the Unlock Device) in the Fitbit App. I know where the Account Icon should be (top right corner), but it is just not visible in the Fitbit App! Can anyone help me to solve this? I just re-installed the Fitbit App on my iPhone, so I should have the latest version of the App available on my phone.

 

Thank you!

 

 

Moderator edit: format

omegle xender
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‎06-08-2020 07:42

‎06-08-2020 07:42

I believe it is now in the top left @CarsonGrey where your picture would be.

Or when opening the app, tap on your Versa 2.

Once you get it unlocked, please change the pin for Fitbit pay only.

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‎08-25-2020 06:25

In response to Rich_Laue

‎08-25-2020 06:25

Hi @CarsonGrey, welcome to our Fitbit Community! I'd like to follow up and would like to know if you were able to get your Versa 2 unlock with your phone as my friend @Rich_Laue advised.

 

In the meantime, please check out this help page which explains how you can unlock your Fitbit device with your phone.

 

Looking forward to your response.

JuanJo | Community Moderator

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