Versa unable to sync with iOS 13

[Lynda70]

Totally fed up and disappointed with Fitbit over this issue of my device not working since Ios13 was installed. I’ve tried ALL suggestions to get my device to sync and surely, as this seems to be affecting so many users, you have the ability to resolve it, it’s been going on now for too long.  You have certainly lost me and I wouldn’t recommend Fitbit to anyone.  I’ve lost a lot of money on this device, as it is now useless to me and I’ve got to buy another as I like the concept of what it does but I thought I’d bought the best, apparently not

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @Lynda70. Welcome to the Community.

Thanks for letting me know about the issues experienced after updating to iOS 13, as well for the steps that you've tried prior posting. I know how you're feeling and I'm sorry that you've gone through this situation with your Versa. Our team always strives to improve our products and services based on the comments posted in the forums, and your feedback won't go unnoticed.

I've been informed that you already have a case created with the Support team and they were working with you on this matter. Since I don't have access to your case details, I'd recommend to keep in touch with them so you can receive more information about their resolution.

If you need anything else, feel free to let me know.

[Lynda70]

Thank you for responding but as for the support team being involved I haven’t heard anything from them about this ongoing issue

Sent from Lynda's iPad

[Jewels1122]

As of today when I contacted support they have no intent on fixing the issue so basically if you have an iPhone notifications are no longer compatible with Fitbit very disappointed