Versa unable to sync with iPhone XS MAX.

[Sheeanna]

I’ve had my versa since July 2018 and it has worked with no problem till about a month ago. I can’t keep it synced to my iPhone XS Max. I have tried for hours of shutting down my phone and force quitting my Fitbit app. I hit forget this device and now I can’t get the versa to show up again as an option. I’ve turned off Bluetooth multiple times and still nothing. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Sheeanna, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, I would like to suggest you to try to enable All-day Sync in the app. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue. This will make your Versa establish a new Bluetooth link between the phone and the watch, which will help with syncing. Keep in mind that it has been tested and confirmed that All-day Sync will not drain the battery on your phone or watch faster than usual. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Sheeanna]

I have tried that and it still won't pair to my versa.

[MarcoGFitbit]

Hello @Sheeanna, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have taken the time to let us know you've already tried the troubleshooting steps provided earlier. At this moment if your Versa is still unable to sync with your phone, my best recommendaiton is to set up your Versa as a new device to reset the connection between the watch and the phone. Note that all the information already stored in your account won't be deleted during this process. 

To set up your Versa as a new device:

1. Do not remove the watch from the account.
2. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
3. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.
6. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome. 

[Sheeanna]

I tried that as well. I can’t passed this screen. I tried alI of the solutions in the screenshot  

[MarcoGFitbit]

Hello @Sheeanna, I hope you're doing well, thanks for taking the time to reply and attach a screenshot to your reply. 

At this moment, I would like to suggest you to try the following steps in order:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Charge 3
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Charge 3 one more time. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Sheeanna]

I have tried all of the solutions you have given me and NONE of them worked. I still can’t get my versa to synce with my iPhone. 

[MarcoGFitbit]

Hello @Sheeanna, I hope you're doing well, thanks for taking the time to reply. 

Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.

In case you need anything else, please feel free to reply as well. Happy stepping.

[Roxannef]

Hi. I’m having the exact same problem with trying to connect my versa to my new iPhone XS Max. 

I tried all all the suggestions and none worked for me either. 

[Sealman]

Try turning off any other devices that may have connected with your fitbit previously.  When I upgraded phones, I left my old phone turned on, once it was powered down, my Versa synced properly

[Sarahali]

I have the same problem although my watch is new and the app can't identify the watch i sent to many emails no response 

[amera.adeeb3]

I am having the same issue with my iPhone Xs MAX - it seems that Versa 3 is not compatible with this iPhone module. 

[amera.adeeb3]

Appreciate if you found solution to share it with us . as i have the same issue. 

Update:

Hi - did you managed to get update as i have the same issue 

Moderator edit: merged replies