Versa won't pair with your iPhone

[Jessie128]

For 2 weeks now my Fitbit stop working It won't pair with my iPhone Been in touch with Fitbit got told I got to wait for an update

Moderator edit: updated subject for clarity

[LizzyFitbit]

Hi @Jessie128. Welcome to the Community Forums.

Thanks for letting me know that your Versa isn't working correctly and syncing. I understand how you're feeling about not being able to update your data in the Fitbit app appreciate your efforts while working with our Support team. Every feedback posted in the forums helps us to work on our products and improve their performance. In regards to your inquiry, since our team has access to your case and watch's details, I'd recommend to keep an open communication with them so they can provide you with further assistance and information about their resolution.

If you have another question, don't hesitate to let me know.

[Jessie128]

I am very unhappy it’s been nearly 4 weeks since I been able to use my Fitbit It wasn’t a cheap Fitbit I asked for a replacement but been told that won’t help At least I might be able to pair it with my phone