help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa Lite not keeping time or syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-21-2020 02:04 - last edited on ‎02-23-2020 10:08 by Fitbit Moderator

‎02-21-2020 02:04 - last edited on ‎02-23-2020 10:08 by Fitbit Moderator

Since I’ve updated the software (38.70.7.14), I’ve had trouble with my Fitbit keeping time and remaining synced to my Apple phone. Any ideas to try?

 

Moderator edit: updated subject for clarity and label

Best Answer
0 Votes
1 REPLY 1

‎02-23-2020 10:13

‎02-23-2020 10:13

Welcome on board @GrannySanny! It's great to see you here and I'm sorry for the delayed response.

 

Thanks for letting me know that your Versa Lite is updated, and let me help you to keep it connected with your iPhone. Before anything else, do you see an error message when syncing? Have you made sure to have the Fitbit app updated to the latest version?

 

Since your post didn't mention, let's try some troubleshooting steps together:

  1. Remove your Versa Lite from the Bluetooth settings.
  2. Turn off other Bluetooth connections nearby.
  3. Force quit the Fitbit app and reboot your phone.
  4. Restart your Versa Lite.
  5. Open the Fitbit app, tap on your profile picture > Versa Lite icon > Sync Now.
  6. Once that is done, tap on Notifications to pair your watch via Bluetooth.

 

If your watch is able to sync but the time is still incorrect, please check this help article and try the suggestions described there.

 

Give it a try and let me know how it goes.

Best Answer
0 Votes