Versa won't sync with my iPhone

[Kent_Mews]

My Versa is currently on version 70.7.14 and the data from my watch is not syncing back to my iPhone app.  I can see my step counts, bpm and such on my watch but they are not transferring to my app.  I'm able to receive Notification from my phone on my watch, such as Text and Phone calls, but not the other way around.  When I look on the app I have All-Day Sync turn on and my Syncing... is stuck about 1/2 way across the the screen.

Anyway to get this to sync up fully?

Moderator edit: updated subject for clarity and label

[LizzyFitbit]

Hi @Kent_Mews. Welcome on board! It's great to see you around.

Thanks for sharing that your Versa isn't syncing correctly, although it receives your notifications. This doesn't seem right, so let's work together on this. Since you have the All-Day sync enabled and your watch updated, please try reconnecting your watch with the Fitbit app:

1. Remove the Versa from the Bluetooth settings.
2. Verify if the Fitbit app is updated to the latest version.
3. Turn off other Bluetooth connections that are nearby.
4. Force quit the Fitbit app and reboot your phone.
5. Open the Fitbit app, tap on your profile picture > Versa icon > Sync Now.
6. Wait until your watch has synced and accept the prompt to pair via Bluetooth.

I'll be around, keep me posted.

[Kent_Mews]

Sent from my iPhone

[LizzyFitbit]

Hi @Kent_Mews. Thanks for getting back and I'm sorry for the delayed response.

Since your post is empty, may I know if the steps suggested above worked to get your Versa syncing? If you continue having issues to sync your data, please let me know the error message displayed on the Fitbit app, as well your phone's model and iOS version so I can further investigate.

I look forward to your response.

[Kent_Mews]

I tried to remove and then add back, after about 10 minutes I get ...

Moderator edit: format

[LizzyFitbit]

Hi @Kent_Mews. It's great to see you back and I'm sorry for the delay.

Thanks for trying to remove it and add it back to your account, as well for the screenshot provided. This is an unusual error message and to work on this together, could you please try the process one more time with mobile data instead of WiFi? If that's possible, give a try to the following in the given order:

1. Remove your Versa from the Bluetooth settings.
2. Turn Off WiFi connection and turn On mobile data.
3. Make sure to not have other Bluetooth connections turned On nearby.
4. Force quit the Fitbit app and reboot your phone.
5. Restart your watch.
6. Open the Fitbit app, tap on your profile picture > Set Up a Device, choose your Versa and follow the onscreen instructions.

Let me know how it goes.

[Kent_Mews]

  

Same results 

[LizzyFitbit]

Hi @Kent_Mews, thanks again for getting back and I'm sorry for my delay.

I appreciate you for trying the steps from my post and sharing another screenshot of the error message. I'm sorry that you're going through this experience and just as last one resort, please give one last try to the following instructions in the given order:

1. Log out from the Fitbit app.
2. Turn Off the Bluetooth on your iPhone, and turn it back On.
3. Turn Off the WiFi connection and turn it back On.
4. Open the Fitbit app and log back in to your account using WiFi connection, not cellular/mobile data.
5. Once you're in, try the set up process one more time.
6. If this doesn't work, please with an alternative Network.

I'll look forward to your response.

[Kent_Mews]

I’ve tried this and now I can’t even get as far as before. This is getting frustrating, I’ve spent money on this and now I’m regretting choosing Fitbit as my product choice. I should have gone with Apple Watch. 

everything was working fine until you pushed out an versa software update to the watch itself. Then I started to loose functions like having my sleep time sync to the app. Come On Fitbit, figure it out.

 

 

[LizzyFitbit]

Hi @Kent_Mews. Thanks for getting back and I'm sorry for the delayed response.

I appreciate your efforts while troubleshooting this matter, as well for the screenshot provided. I totally understand where you're coming from as your Versa should be able to sync correctly with the Fitbit app. Since this isn't the case, I'll need you to confirm the following information which will help me to further investigate on my end:

• Have you tried this process with an alternative Network? If so, did you get the same error message?
• May I know your iPhone's model and OS version?
• Is the Fitbit app updated to the latest version?

I'll look forward to your response.

[Kent_Mews]

I figured it out. It was the watch itself