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Voice Cue Volume too low

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‎05-06-2016 09:37

‎05-06-2016 09:37

Voice cues during exercise too low even with volume set to high - new issue - it was working fine until a few days ago - other volumes on iPhone functions are fine
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5 REPLIES 5

‎05-06-2016 13:51

‎05-06-2016 13:51

Hi @PattiF

 

Moved this thread from the Charge HR to the iOS App Section to increase the chance of getting a solution.

 

Wishing a wonderful weekend

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‎05-09-2016 06:22 - last edited on ‎11-19-2025 10:37 by Fitbit Moderator

‎05-09-2016 06:22 - last edited on ‎11-19-2025 10:37 by Fitbit Moderator

Welcome to our Community @PattiF! Thanks for joining us! Smiley HappyI noticed @SunsetRunner provided you with great help to move your post to the correct board. I'd like to know if you have updated your iOS App to the latest version? Also, have you tried logging out and logging back in into the app to see if it works?

Let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎05-09-2016 08:55

In response to MeylinP

‎05-09-2016 08:55

Thank you. I was able to turn the slide volume on my iphone all the way down then back up and the problem went away?! How strange...
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‎05-09-2016 09:02 - last edited on ‎11-19-2025 10:37 by Fitbit Moderator

In response to PattiF

‎05-09-2016 09:02 - last edited on ‎11-19-2025 10:37 by Fitbit Moderator

Hey there @PattiF thanks for the update! Man HappySo glad to know it's working now my friend. I'd like to invite you to our Discussions board which is the perfect place to make new friends here at Fitbit and share your interests.

Have a nice day! Robot Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎06-30-2016 19:57

‎06-30-2016 19:57

I have the same issue on Android (Galaxy 7S). Everything is up-to-date. I turned up ALL volume options (ringtone, media, notifications, and system) and voice cues did not get any louder.
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