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Walk exercise not recorded

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‎04-04-2020 02:02 - last edited on ‎04-25-2020 22:56 by Fitbit Moderator

‎04-04-2020 02:02 - last edited on ‎04-25-2020 22:56 by Fitbit Moderator

So today I walked 15 miles for a virtual racing event I am in. Once I got my 15 I paused the recording and took the subway back home. When I got home I went to finish submitting it and found it was gone. Please note I’m using the app on its own with my phone to track activity, as my Fitbit recently quit working. Now the app just shows me the main screen with no recorded activity today. I also cannot go in to log more activity. At a loss at what to do to continue using the app.

 

Thank you for any and all help!

 

Moderator edit: updated subject for clarity

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‎04-25-2020 22:54 - last edited on ‎05-24-2024 15:20 by Fitbit Moderator

‎04-25-2020 22:54 - last edited on ‎05-24-2024 15:20 by Fitbit Moderator

Hi @Streetlamppond. Welcome! It's great to see a new face around. I'm sorry for the delayed response.

Thanks for bringing this to my attention. I understand how you're feeling about your data not being tracked and appreciate you for confirming that you used the Fitbit app itself during your exercise. While it's not possible to recover the exercise performed before, I'd like to try some troubleshooting steps with you to prevent this from happening again:

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version as described here.
  3. Force stop the Fitbit app with the steps from this link.
  4. Reboot your phone.
  5. Open the Fitbit app, log back in and continue using it as you usually do. Note that after tapping on Pause, you must tap on Finish so the activity can be recorded in the Fitbit app.

About your other question, do you receive an error message when logging your activity in the Fitbit app? Once you've completed the steps suggested above, please follow the instructions from this help article to try logging your exercise one more time.

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