Wallet tile disappearing from the app

[Noppadol]

Hi,

My wallet tile disappeared from application in mobile phone. It’s on and off. Some days appear, but some days just disappear. What should I do?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Noppadol, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Tell me, have you removed the Wallet tile from your Ionic by pressing down the button and tapping on "Hide" recently? If so, this might explain why the Wallet tile has disappeared from the app. However, if you haven't done this, I would like to suggest you that when the Wallet tile is missing, please force-quit the app and open it again. 

If you're still noticing the wallet tile disappearing and you have already set up a card there, please let us know so we can check this further. 

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[Noppadol]

Hi Marco,

Thanks for your reply and advice.

This is my reply for your questions.

- I didn’t remove or hide the wallet tile.

- Even I force quit and reopen the app, the wallet tile still missing.

Today it’s back! (By no reason...)

I accidentally accepted the solutions though it’s not yet.

If possible, please continue to investigate further. Thank you.

[MarcoGFitbit]

Hello @Noppadol, I hope you're doing well, thanks for taking the time to reply with the information requested. 

I appreciate you have come back and let me know the Wallet tile is back on your Dashboard. At this moment I would like to gather some information from you so I can check this further:

1. iPhone model you're using.
2. OS running on your phone.
3. App version installed on your phone (go to Account > Help to get it)
4. Ionic version on your app (go to Account > Ionic to get it)

Thanks for your patience and understanding, I'll be waiting for your next reply. 

[Noppadol]

Hi @MarcoGFitbit

Happy to share info so you can keep looking deeper.

1. iPhone X

2. iOS 12.0

3. Fitbit 2.83 (804)

4. Ionic 32.10.20

At the time I am writing, it disappeared again;)

Additional info, I am Thailand user and Fitbit Pay has just been implemented last month. I also heard from some other Thailand users that they encountered the same problem. You may take time to have conversation with your colleagues in Thailand.

 Thank you for your attention again.

[MarcoGFitbit]

Hello @Noppadol, I hope you're doing well, thanks for taking the time to reply with the information requested. 

At this moment, I would like to suggest you to double check that your phone and app region have been set up to the same country. For example, if you go to your phone Settings > General > Language & Region and under "Region" your country has bee set up to Thailand, make sure that when you go to the Fitbit app > Account > Advanced Settings > Location, the country is also set to Thailand. The discrepancy between your phone and the app countries might be the cause of the wallet tile disappearing. 

I hope this can be helpful, give it a try and let me know the outcome. 

[Noppadol]

Hi @MarcoGFitbit

Thanks you are sticking with me.

I checked as your suggestion and found that both of the setting are Thailand.

FYI, the wallet tile just came back since yesterday 😉

[MarcoGFitbit]

Hello @Noppadol, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back and let me know you've already checked the Settings I mentioned on my post above. I'm very glad the Wallet tile is currently showing in the Fitbit app. Please, in case the tile disappears again, please let me know so we can check this further. 

Thanks again for your patience and understanding, I hope you have a great day.