Warranty returns

[SusanHammond]

I've had a new flex 2 for just over a week and not been able to set up, now after what I have found to be a very painful process of troubleshooting they will replace it however now I have to return a faulty product at my own cost to the Netherlands.... has anyone else had This same issue?

[SunsetRunner]

It's out the hands of the most awesome community, 

Did you contact them from the official contact page?

http://contact.fitbit.com

[SusanHammond]

Hiya, yes also through their facebook page, I just needed to check if anyone else has had to do the same because from reading other threads it's not something I've come across

[dmkline]

My flex will not work.  I want a return label and I spoke for an hour with help with no help at all.

Dr. Diane M. Kline

[MarcoGFitbit]

Hello @dmkline, have a warm welcome to the Community!

In this situation my best recommendation would be contacting our Support Team once again, I understand you spent an hour on the phone with them but contacting them is best when handling warranty returns. Additionally, please check our Returns and Warranty site to know more about our warranty policies. 

Let me know the outcome! 

[dmkline]

I’ve gone to both to no avail.
It’s disgusting not to receive service.
Dr. Diane M. Kline