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Watching connection issues

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‎08-17-2020 17:58

‎08-17-2020 17:58

After almost 4 months of having my Fitbit Versa 2 with no issues, it now constantly is searching to connect when I select an exercise on my watch. The only time it stays connected is if I have the Fitbit app open on my phone (iPhone 8plus) The minute I lock my phone or open another app is disconnects and only ends up calculating the time and heart rate of my exercise. I have tired every thing possible (updates, restarting my phone and Fitbit, unpairing and repairing the devices, etc.) and nothing seems to be helping the issue. 

Anyone else encounter this issue?

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‎08-18-2020 08:45

‎08-18-2020 08:45

@SunsetRunner -

 

Unfortunately, this has been an on-again off-again issue with the assisted GPS communication between my Versa 2 and my iOS app as well as other posters' devices. I experienced it with release 3.24 of the iOS app and it was corrected at release 3.25 - at least for me and a few others reported the same.

 

I am currently at 3.27 (3.28 is available, as of yesterday in the app store), but have not taken an assisted GPS walk since updating to that release, having focused on two-a-day treadmill sessions. 

 

Good luck, and welcome to the boards.

RETIRED Enterprise Computing / "IT Guy" - Southern California - Marine Staff Sergeant 1970-78
Apple Watch 6 - iPhone 8 (iOS 16.7.8) - FitBit app 4.20 - MacBook Air (macOS Catalina)
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