03-01-2018 13:55
03-01-2018 13:55
I found a topic called that had issues with Food and Water logs disappearing, that seemingly was resolved almost half a year ago.
My problem is that I'm logging water (in ml) in the app and sometimes the numbers of my logged drinks do not make sense, when compared to the sum presented for the day.
As a scenario,
Under "Your Progress",
I can for example see a value of around 1300 ml.
while the history lists 4 entries for example:
600 ml
750 ml
500 ml
600 ml
In this case I expect to see a sum of 2450 ml,
Some of the values will make the total even more wrong if they are edited.
The only way I have managed to fix this, is to clear the entries, and reenter all of them again.
I do some logs with the "Water Tracker" app on the Ionic as well. The app sends the values in oz instead of ml, so I only send estimates that I correct manually in the app later.
ie 22 oz when I have emptied a 750 ml bottle at the gym.
Connectivity trouble aside, when it manages to send the value to the Fitbit iOS App, it appears to be converted to ml correctly. Some of the values might not be.
03-03-2018 11:03
03-03-2018 11:03
Hello @mjulstein, thanks for joining the Fitbit Community, it's a pleasure for me to welcome you.
Thanks for bringing this to my attention. At this moment I would like to gather some information from you that will be very helpful for me to check this further, please reply to me with the following:
Thanks for your patience and understanding, I'll be waiting for your reply.
03-04-2018 01:47
03-04-2018 01:47
Hey,
There is no error message! The math is off!
Everything, is at the latest version available on the App Store, and iOS is up to date.
So no asking for downloading the latest versions available, contacting for help is always my last effort!
If you do not know your latest versions, yourself. Then I can not expect that any of your people will fix this bug anytime soon. I can provide a screenshot once I encounter the bug again, but it is completely random.
At the time there is no info I can provide, outside the original post.
I also mentioned getting values from a Fitbit Ionic in a different unit size. Though I think your problem is more fundamental, in the way values are passed from the UI to the backend. I also noticed that numbers automatically got a character delimiter ie. a space between the 1 and 200 when I had typed 1200.
The recorded values were wrong at that point, and I don't know if it has anything to do with the 4 digit number.
03-05-2018 04:52
03-05-2018 04:52
Hello @mjulstein, I hope you're doing well, thanks for taking the time to reply.
The reason I requested that specific information is because I need to gather as much information as possible about your mobile device so I can forward that information to our team so they can take a better look at this situation. Sometimes, issues arise when people have not yet updated their app or are only happening on specific devices. The best way to address these issues is knowing as much as possible to pinpoint and correct them.
Now, with the Water tracker app on your Ionic, please note that we don't provide specific troubleshooting or support for Fitbit Labs apps or clock faces at this time, we welcome user feedback as we look for new ways to deliver smart, insightful and motivating experiences. Share your feedback through this form.
Thanks for your patience and understanding, if you would like to share information about your device so I can forward it, please feel free to do so and if there's anything else I can do for you, please don't hesitate to reply as well.
03-05-2018 14:20
03-05-2018 14:20
03-14-2018 16:19
03-14-2018 16:19
Here's a series of screenshots in sequence:
This is usually hard to reproduce, but hard to replicate
03-15-2018 05:02
03-15-2018 05:02
Hello @mjulstein, I hope you're doing well, thanks for taking the time to reply and for sending me some screenshots, I appreciate it.
At this moment I will forward all the information you've provided me to our team so they can take a better look at this situation. Once I have more to share with you about this issue, I'll make sure to update this thread accordingly.
Thanks for your patience and understanding, if there's anything else I can do for you, or if there's anything else you might want to add, please feel free to reply.
03-15-2018 23:51
03-15-2018 23:51
03-19-2018 04:51
03-19-2018 04:51
Hello @mjulstein, I hope you're having a great day, it's nice to see you around.
Thank you for adding more details to your report, I appreciate it. Please note that I have forwarded the information you've provided and once I receive more information regarding this issue, I'll update this thread.
Thanks for everything you've contributed, if there's anything else I can do for you, please feel free to reply again.
Happy stepping.