Water logging

[Aka147]

Has anyone else noticed that the 1500 ml water logging is incorrect when it's ounces? 1500ml is about 50.7 ounces but the iOS app shows it as 34?

[SantiR]

@Aka147 Welcome to the Fitbit Community! That is interesting. The online dashboard will show 50.7 fluid ounces, but I wasn't aware that the iOS app was giving that wrong data. Can you send me a screenshot showing how that looks on the app? That way I can investigate further. 

Also, try to log out from the app and log back in. That may help. Make sure you have updated the app to its latest version. 

Keep me posted. 

[Aka147]

Sent from my iPad

[SantiR]

@Aka147 Didn't received anything. Can you send it again, please? 

[Aka147]

"And in the end, it's not the years in your life that count. It's the life in your years." -Abraham Lincoln

[Aka147]

I have been trying to post screen caps of the issue however they don't seem to be accepted on this end

[Aka147]

Long and short is if you look at the icon on the quick add for iOS for the largest bottle it displays 34.3 under oz but 1500 under ml. It doesn't appear to be consistent between oz and ml as the largest icon at 1500 ml is actually 50.7 oz not 34.3 and vice versa or am I misunderstanding the entries as a true 1:1 conversion between ml and oz?

[SantiR]

@Aka147 Thank you for that information. You can try to send the screenshot from a browser on a computer. I will take this information and will investigate further to have a fix. Whenever you have a chance to update the app to a newer version, please do. Try to reboot your phone and make sure you log out from the app and then log back in.

Thanks for your patience. Keep me posted!