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Flex will not pair with any device

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‎01-11-2016 21:14

‎01-11-2016 21:14

My new fitbit Flex will not pair with either my Mac or my iphone 6s.  In regards to my attempts to set up on my iphone, my fitbit is charged, it lights up when I tap on it, but it cannot be "found" by my phone.  I have reset the fitbit as described in the troubleshooting at least 6 times and have also restarted my phone several times, toggled the bluetooth off 10 seconds then back on, and tried to delete and redownload the app. Nothing seems to help. I would prefer to set up on my phone, but its worth noting that it also cannot be found by my macbook even with the dongle plugged in.  Nothing seems to work and I have read every discussion post and troubleshooting article there is.  Help!

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‎01-12-2016 04:09 - edited ‎01-12-2016 04:10

‎01-12-2016 04:09 - edited ‎01-12-2016 04:10

Welcome to our Community @km410! Thanks for stopping by! Smiley WinkI'd like you to verify the following: 


1. Your iOS software is updated to the latest version. Verify by going to Settings > General > Software Update to check for updates. 
2. Bluetooth is enabled in iOS settings. Bluetooth must be enabled in order to sync your tracker to your iOS device. 
3. The tracker is not already paired to your account. 

Once you have verified the requirements above please try the following steps: 

1. Restart your tracker one more time.
2. After your tracker has restarted, reboot your iOS device. 
3. Open the Fitbit app, tap "Join Fitbit,” and then proceed through the setup process. 

For more information on setting up your tracker with the Fitbit app for iOS please go here. 

 

Hope this helps, let me know how it goes! Woman Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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‎01-12-2016 04:45

‎01-12-2016 04:45

I have done all of the above without success. However, I already have an account created from making it as far as I did through the process (as stated above, I got through everything up until it couldn't find my device. Therefore, I select login rather than "Join Fitbit" Other suggestions?
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‎01-12-2016 05:05 - edited ‎01-12-2016 05:06

In response to km410

‎01-12-2016 05:05 - edited ‎01-12-2016 05:06

Hey there @km410 thanks for the update! Smiley WinkI'd suggest you contact our Customer Support team and let them know the steps you've already tried so they can provide you with a good solution for this. 

 

Keep me posted! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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