Water logs not showing correctly in app.

[Abanks6]

My water currently says I’ve had 40oz of water today even though I’ve only logged 20. I updated the app, closed the app, synced the app to my charge 3. I’ve also deleted all my entries and it still says 20oz. I’ve added entries and it will show 20oz more than what I’ve had. My charge 3 shows the additional 20oz of water as well. I have a photo if that would be helpful.

Moderator Edit: Clarified Subject.

[Abanks6]

[MarcoGFitbit]

Hello @Abanks6 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for having tried to troubleshoot this situation and for the screenshot you sent to us. At this moment, I'll forward all the information you have sent to us to our team so they can take a better look at this situation. Once we have more information to share with you, we'll post it here in the official Forums. In the meantime, please go to the online Dashboard and check if the logs are showing 20 oz extra and let us know.

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[Abanks6]

Hello,

My logs online are actually showing a total of 94oz for yesterday when it should have been 74. However, they show an additional log of 20oz. Should I delete that?

Thanks!

Angela

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[Abanks6]

Hi Marco,

Thanks for the information! 

My online logs actually show an additional log of 20oz that my app does not. I should have 74oz for yesterday and both the app and online show 94oz. However, the app does not have that additional 20oz log that the online log does. Should I delete the online log of 20oz?

Thanks,

Abanks6

 

[MarcoGFitbit]

Hello @Abanks6 thanks for coming back to us and add some screenshots to your reply. 

At this moment, I'll make sure to forward all the information you have provided to us to our team, in the meantime, please delete the extra log you're getting. 

Please keep us updated if anything changes in the near future. Thanks for your patience and understanding, have a great day.