09-07-2018
16:12
- last edited on
09-08-2018
11:34
by
MarcoGFitbit
09-07-2018
16:12
- last edited on
09-08-2018
11:34
by
MarcoGFitbit
Has intermittently occurred in the past but the last three days in a row this has been happening multiple times a day. The only solution is to delete entries until you find the one(s) with 0 value despite the correct display value then add then entries back. This is super frustrating.
Math is hard
Moderator Edit: Clariifed Subject.
09-08-2018 11:36
09-08-2018 11:36
Hello @Rfc0001, thanks for joining the Fitbit Community, it's great to have you on board.
I appreciate you have taken the time to report this situation and for providing a screenshot and details about the issue. At this moment, if you haven't done it yet I would like to suggest you to update the Fitbit app. If you have updated it and are still experiencing this issue, please check your online Dashboard and check if the water total is correct. If it is, try the following in the app:
I hope this can be helpful, if there's anything else I can do for you, please feel free to reply.
09-09-2018 12:46 - edited 09-09-2018 12:55
09-09-2018 12:46 - edited 09-09-2018 12:55
This issue actually started occurring more frequently after installing the latest update, which was installed the day this started happening, as shown below:
I always force close the app after using it. I just shut down the phone and restarted and will see if it reoccurs. Like I say it’s happened intermittently in the past so it’s ben a bug in every version of the app I’ve used since at least February, and I see several other reports going back several years. It just got much worse in the latest release. Please have the app developers look at the code around entering and updating the water to try and hypothesize how this could possibly happen, as clearly it happending intermittently in some cases based on my and multiple other reports. Should be pretty straightforward to figure out.
09-10-2018 07:32
09-10-2018 07:32
Hello @Rfc0001, I hope you're doing well, thanks for taking the time to reply.
I appreciate you have come back and let me know you've already tried the troubleshooting steps I've provided earlier. I also appreciate you have attached a screenshot to your reply. At this moment I will forward this situation to our team so they can take a better look at this situation. Once I have more to share with you about this issue I'll make sure to update this thread accordingly.
Thanks for your patience and understanding, if there's anything else you might want to add or if there's anything else I can do for you, please feel free to reply.