Getting a message saying my account is under maintenance.

[Jenmangin]

I’m getting a message that my account is under maintenance and I would come back later. I’ve never seen this before. Does it take a while because my tracker isn’t syncing while under maintenance. Anyone else seeing this?

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Jenmangin, thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate you have reported this to me. At this moment we haven't receive more reports of this situation but I would like to ask you for a screenshot of the message you're able to see so I can check this further.

Thanks for your patience and understanding, I'll be waiting for your reply. 

[DA913]

I’m getting this message too. I updated my app on my iPhone and although it’s stopped showing the message that says my account is under maintenance, it’s still not syncing properly. 

[SweetMustelid]

Zero help from Fitbit on this so far and it means I can't transfer music either.  

I use an Galaxy S9, and I notice lots more trouble in general with Samsung products and Fitbit, likely due to Fitbit poorly optimizing their software for non apple users, but never mentioning that anywhere.

Nice, Fitbit.

[SunsetRunner]

@SweetMustelid. Please respond to @MarcoGFitbit‘s request for a screen shot. He is looking into this, as he said. 

[Jenmangin]

Sorry! The message went away but I do have a screen cap. 

It went away a few hours later, I did notice that nothing new happened after so called “maintenance” that had t already been happening before. Currently

my fitbit is working properly. 

[MarcoGFitbit]

Hello @Jenmangin, I hope you're doing well, thanks for taking the time to reply. It's great to have you on board @SweetMustelid and @DA913, have a warm welcome to the Fitbit Community. Thanks for all your help @SunsetRunner, it's always nice to see you around! 

@Jenmangin, I appreciate you have come back and let me know you no longer see the message in the app, thanks for attaching a picture of the message though, this will be very helpful in the future. 

@DA913, are you still able to see the message in your Dashboard? If so, please restart your phone and open the app again. 

@SweetMustelid, I appreciate your participation in the Forums and for reporting this situation. If you have already restarted your phone, please uninstall and reinstall the app and if you're still experiencing this situation, please leave us a post in the Android board as this board is exclusively for iOS devices. 

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply.