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Weekly Caloric Averages Incorrect

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‎09-19-2019 09:27

‎09-19-2019 09:27

It appears that the weekly caloric average is not accounting for any calories you have to manually add, known as "quick add calories". Why? I don't know. It only accounts for the calories that were added from MFP. 

 

Let's say on

1st day of week I eat 2,000 calories

2nd day of week I eat 2,000 calories 

For some reason, the was a glitch between MFP and Fitbit so I had to add 500 calories for "quick calories" because 500 I logged on MFP didn't transfer over.

 

So for fitbit it'll show:

1,500 (from mfp) + 500 (quick add) = 2000 calories

2000 calories for day 2

-------------------------------

weekly average at this point should be 2000

 

BUT fitbit is showing the weekly caloric average as 1750, not 2000.

 

Yes I've contacted chat support, gone through logging out and back in, app is updated, deleted the app and reinstalled, shut off phone and turned it back off. 

 

 

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‎09-23-2019 10:46

‎09-23-2019 10:46

Hi @jetsetfoody. Welcome on board. It's nice to see a new face around and I'm sorry for my delayed response.

 

Thanks for sharing detailed information about this situation, as well for the troubleshooting steps that you've tried prior posting. I see where are you coming from as the weekly average should be different, I'll be here to help you out with this. If you've not done so, please give a try to the following steps:

 

  1. Go to your fitbit.com dashboard and log in to your account.
  2. Click on the gear icon at the upper right corner.
  3. Click on settings from the drop-down menu.
  4. On the left you'll see a list of options, click on "Applications".
  5. Look for MyFitnessPal and click on revoke access.

 

Once that is done, try reconnecting both accounts. To do so:

  1. Log into MyFitnessPal and click Apps.
  2. In the App Gallery, find Fitbit and click Connect.
  3. Click Allow to give MyFitnessPal access to your Fitbit data.
  4. Follow the onscreen instructions.

 

If the issue persists after doing these steps, I'd recommend to get in touch with MyFitnessPal support team, this way you'll receive further assistance and more details about how your data is transferred to Fitbit.

 

I'll be around, let me know if you have another question.

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