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Weekly progress report is not updating correctly

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‎04-22-2019 22:02 - last edited on ‎04-23-2019 12:37 by Fitbit Moderator

‎04-22-2019 22:02 - last edited on ‎04-23-2019 12:37 by Fitbit Moderator

If I have completed exercising on 7 days out of 7 how can I then be down 2 days on the previous week?

 

 

Moderator edit: updated subject for clarity

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‎04-23-2019 12:37

‎04-23-2019 12:37

Welcome to the Community Forums @Plett! Thanks for proving those screenshots with the data shown in your Fitbit app. 

 

It seems the Fitbit app is not updating correctly the information from our servers in which case I would like to suggest you the following:

 

  • Force-quit the app and open it again, if this doesn't solve the issue:
  • Make sure that your Fitbit app is update. 
  • Log out from the app, restart your phone and log back in. 

I hope this can be helpful, if there's anything else I can do for you, please feel free to reply. 

Maria | Community Moderator, Fitbit


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