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Weekly steps chart colors aren't correct

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‎02-27-2020 08:29 - last edited on ‎02-28-2020 11:13 by Fitbit Moderator

‎02-27-2020 08:29 - last edited on ‎02-28-2020 11:13 by Fitbit Moderator

weekly step chart bar colors do not change with met or not met goal

 

Moderator edit: updated subject for clarity

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‎02-28-2020 11:12 - last edited on ‎08-31-2024 05:59 by Fitbit Moderator

‎02-28-2020 11:12 - last edited on ‎08-31-2024 05:59 by Fitbit Moderator

Hi @SunsetRunner. Welcome! It's great to see a new face around.

Thanks for letting me know that the colors of your weekly step graph aren't changing correctly. This sounds odd and just to double check, is the Fitbit app updated to the latest version? If so, please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Force quit the Fitbit app.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to your account.
  5. Check your weekly step graph one more time.

If the same keeps happening, take a screenshot of that graph and share it with me so I can look into this. For instructions to attach a screen, check this post.

I'll be around, keep me posted.

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