help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Weekly steps requiring 2 syncs

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-26-2016 04:37

‎02-26-2016 04:37

My iOS app for my flex does not update my weekly step count when I sync my flex. I need to shutdown the app and restart it for that total to be updated.
Best Answer
0 Votes
3 REPLIES 3

‎02-27-2016 06:25 - last edited on ‎03-07-2026 10:02 by Fitbit Moderator

‎02-27-2016 06:25 - last edited on ‎03-07-2026 10:02 by Fitbit Moderator

Hey there @Briang30! Welcome to the Fitbit Family! 

Let me help you out, in order to get it synced I recommend you trying the following:

  • Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  • Force quit the Fitbit app and open it again.
  • Reboot your mobile device and then open the Fitbit app again.
  • Restart your tracker. 
  • If your tracker didn't sync, try syncing with your computer.

Hope it helps! 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎02-27-2016 06:48

‎02-27-2016 06:48

I am not new to Fitbit, I've tried restarting my Fitbit and phone plenty of times in the past, this issue persists. Sounds like a software problem?
Best Answer
0 Votes

‎03-01-2016 06:22 - last edited on ‎03-07-2026 10:02 by Fitbit Moderator

In response to Briang30

‎03-01-2016 06:22 - last edited on ‎03-07-2026 10:02 by Fitbit Moderator

Hi @Briang30! I hope you're doing great! 

It's a shame that your Flex still not syncing properly, if you have already tried all the suggestions posted above I recommend you contacting the Support Team so they can review your device history and check your options, you can take a look at the warranty before contacting them. 

Hope it helps :). Let me know how it goes!  

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer