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When I try to remove a friend, all I get is "Something went wrong"

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‎08-19-2021 04:17

‎08-19-2021 04:17

After trying numerous times and checking a number of device forums, all any moderators seem to say is to follow the directions. I've done so, and it returns: "Something went wrong" every time. Can someone please help?  I don't want to share my info.

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‎08-19-2021 18:38

‎08-19-2021 18:38

It's great to see you in the Fitbit Community, @Maine_Athlete.

 

Thank you for the time you spent trying to resolve the issue you experienced.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they've done their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

Have you received the answer you were looking for? Choose the post as the best answer!

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¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎08-23-2021 04:20 - edited ‎08-23-2021 04:22

In response to EdsonFitbit

‎08-23-2021 04:20 - edited ‎08-23-2021 04:22

Hi Edson, Thanks for trying, but no. CS couldn't help. It's been "escalated" but I haven't heard back. I really would like to get this (and any) "friends" off my account. To me, working out is an individual thing. I don't want to chat or certainly, "taunt" anyone, ever. The fact that someone has access to my information is less than comforting to be quite honest.

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‎08-23-2021 13:34

In response to Maine_Athlete

‎08-23-2021 13:34

Thank you for your response, @Maine_Athlete.

 

In this case, I would recommend updating Customer Support to get further assistance. You can chat with them online or give them a call. Please click here to get connected.

 

Feel free to contact us at any time.

Have you received the answer you were looking for? Choose the post as the best answer!

Hai ricevuto la risposta che stavi cercando? Accetta il post come soluzione!

¿Has recibido la respuesta que estabas buscando? ¡Acepta el post como solución!

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‎08-25-2021 02:51 - edited ‎08-25-2021 02:55

In response to EdsonFitbit

‎08-25-2021 02:51 - edited ‎08-25-2021 02:55

They sent me a survey to see how they did and to respond to it if my issue was not resolved. It isn't, so I responded saying so. I get an auto reply saying that since they haven't heard from me, they closed my case! They were supposed to fix it and get back to me. Now they tell me to resubmit a form. I already spent about an hour with a rep who couldn't help me and was supposed to be "escalating" my issue. I realize now that he didn't. Not a good CS experience at all, I'm sorry to say.

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