When sharing dashboard information the units change from Km to Miles

[AmrFit]

When you share the dashboard it changes the unit of distance from km to mile automatically without changing the number of the distance.

i.e. If you walked 1.2 km in your dashboard then clicked on share button, it will change 1.2 km to 1.2 mile!

Moderator Edit: Clarified Subject / Format.

[MarcoGFitbit]

Hello @AmrFit, thanks for joining us, it's great to see new faces around! 

This seems like a very odd situations. Would it be possible for you to send me a screenshot of your daily stats and another one of how they're being displayed when you try to share them? That will be very helpful for me to investigate this further.

Thank you for your patience and understanding, I'll be waiting for your reply! 

[AmrFit]

 Hi Marco,

Here you are the required photos.

Thanks,

Amr

[MarcoGFitbit]

Hello @AmrFit, I hope you're having a great day.

Thanks for taking the time to reply and send me the screenshots, I'll make sure to pass along the information you sent so our team can take a look at it.

If you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members. Thank you for your patience and understanding, feel free to reply in case you need anything else! 

[Joy2dworld]

Hi! I have the same issue with @AmrFit. I already tried the ff steps but it's still showing as miles instead of kms whenever i tried to save the data. 

-uninstall and reinstall app

- logged out app

- restart phone

any suggestions? 

Thank you.

[MarcoGFitbit]

Hello @Joy2dworld, it's nice to see you around, I hope you're doing well. Thanks for bearing with me while I checked this situation @AmrFit. 

Thank you both for reporting this situation. Our engineering team is now aware of this problem and is currently working to resolve it as quickly as possible. 

I sincerely apologize for any inconvenience this situation has caused. I appreciate your patience and look forward to getting you back on track. If there's anything else I can do for you, feel free to reply, I'll be happy to help. 

[SENNALS]

I have the same problem.  I am a fairly new user and tried to post my activity and found that the system turned my kilometres into miles and therefore the distance was totally overstated.

[SunsetRunner]

I have the same problem as well.  Just discovered this today when I went to post today's activity.  Very weird.  I have an Alta, if that makes any difference.

[MarcoGFitbit]

Hello @SENNALS and @SunsetRunner, have a warm welcome to the Fitbit Community! 

Thank you for adding your voices to this situation, as previously stated, our team is already aware of this issue and is working towards a prompt and proper solution. 

Thank you so much for your patience and understanding and I apologize for any inconvenience this situation has caused you. If you have any other doubts or concerns, please keep me posted! 

[SKyte]

Mine is doing the same. When this is rectified will it come through in an update? 

[KiwiAza]

Has this been rectified as yet because mine does the same as @ 25 Sep 2017 and I see this thread has been going a while?

[Joy2dworld]

Nope. I didn't hear any updates from them. It's still an ongoing issue.

[AmrFit]

Same problem till now 

[Culjem]

Hi I bought a Fitbit as planning to do Marathon next year.  Really want this issue to be resolved as did 23000 steps today so 10 miles ish or 16km and not 16miles.

any news when the issue will be resolved as it has been a long time since first comments 

Thanks for all the help