help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Where is the "Sync Now" button located?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2018 03:06 - last edited on ‎06-06-2018 07:59 by Moderator Alum

‎06-05-2018 03:06 - last edited on ‎06-06-2018 07:59 by Moderator Alum

There used to be a sync button on the Fitbit Alta and has gone when the upgrade. Please advise thanks

need to update date and time 

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎06-05-2018 03:21

‎06-05-2018 03:21

Hi, @Paulinet, on your iOS app, choose your Alta icon, amd on the next screen scroll down to "sync now".

 

If it doesn't want to sync straight away, usually a restart will get it going.

Sense, Charge 5, Inspire 2; iOS and Android

View best answer in original post

Best Answer
6 REPLIES 6

‎06-05-2018 03:21

‎06-05-2018 03:21

Hi, @Paulinet, on your iOS app, choose your Alta icon, amd on the next screen scroll down to "sync now".

 

If it doesn't want to sync straight away, usually a restart will get it going.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎06-05-2018 04:00

In response to Julia_G

‎06-05-2018 04:00

Thank you

how did I get to the next screen

Best Answer

‎06-05-2018 04:01

In response to Julia_G

‎06-05-2018 04:01

It used to be easy to do but seems to have disappeared 

Best Answer

‎06-05-2018 04:39

In response to Paulinet

‎06-05-2018 04:39

Hi, @Paulinet,

 

In your Fitbit app, if you tap on the Alta icon it will take you to the next screen where you will find "sync now"

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎03-11-2019 06:34

In response to Julia_G

‎03-11-2019 06:34

I'm on the next screen and there is no "sync now" button...

Best Answer

‎03-12-2019 07:39

In response to agt156

‎03-12-2019 07:39

Hello @agt156, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for posting your question. Please note that you can find the "Sync Now" option by tapping on the Account icon > Your Device. Scroll down and you will be able to find this option under "All-day Sync"

 

If you're still unable to find it, please reply to us with a screenshot of what you're able to see when you tap on your device. 

 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes