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Where is the "Sync Now" button located?

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‎06-05-2018 03:06 - last edited on ‎06-06-2018 07:59 by Moderator Alum

‎06-05-2018 03:06 - last edited on ‎06-06-2018 07:59 by Moderator Alum

There used to be a sync button on the Fitbit Alta and has gone when the upgrade. Please advise thanks

need to update date and time 

 

Moderator Edit: Clarified Subject.

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‎06-05-2018 03:21 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

‎06-05-2018 03:21 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

Hi, @Paulinet, on your iOS app, choose your Alta icon, amd on the next screen scroll down to "sync now".

If it doesn't want to sync straight away, usually a restart will get it going.

Sense, Charge 5, Inspire 2; iOS and Android

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6 REPLIES 6

‎06-05-2018 03:21 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

‎06-05-2018 03:21 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

Hi, @Paulinet, on your iOS app, choose your Alta icon, amd on the next screen scroll down to "sync now".

If it doesn't want to sync straight away, usually a restart will get it going.

Sense, Charge 5, Inspire 2; iOS and Android

Best Answer

‎06-05-2018 04:00

In response to Julia_G

‎06-05-2018 04:00

Thank you

how did I get to the next screen

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‎06-05-2018 04:01

In response to Julia_G

‎06-05-2018 04:01

It used to be easy to do but seems to have disappeared 

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‎06-05-2018 04:39 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

In response to Paulinet

‎06-05-2018 04:39 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

Hi, @Paulinet,

In your Fitbit app, if you tap on the Alta icon it will take you to the next screen where you will find "sync now"

Sense, Charge 5, Inspire 2; iOS and Android

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‎03-11-2019 06:34

In response to Julia_G

‎03-11-2019 06:34

I'm on the next screen and there is no "sync now" button...

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‎03-12-2019 07:39 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

In response to agt156

‎03-12-2019 07:39 - last edited on ‎08-12-2024 09:02 by Fitbit Moderator

Hello @agt156, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

I appreciate your participation in the Forums and for posting your question. Please note that you can find the "Sync Now" option by tapping on the Account icon > Your Device. Scroll down and you will be able to find this option under "All-day Sync"

If you're still unable to find it, please reply to us with a screenshot of what you're able to see when you tap on your device. 

Thanks for your patience and understanding, we'll be waiting to hear from you. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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