help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why do I still not have access to the new app?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-21-2019 23:36

‎07-21-2019 23:36

I’m running IOS 13 PB 3; which the app finally started working again on a iPhone Xs. Have the Fitbit Version 3.1 app, I beta tested the sleep beta last year but yet I still don’t have access to the new app or the option to pay for these new premium features. All these people complaining about the new app & actual customers that want to pay & use the latest features & nothing. 

Best Answer
0 Votes
3 REPLIES 3

‎07-22-2019 00:00

‎07-22-2019 00:00

It does seem to be taking an extraordinary amount of time but fitbit have confirmed that the rollout is still ongoing.

Best Answer
0 Votes

‎08-26-2019 20:52

‎08-26-2019 20:52

Don’t be too anxious. It showed up in the middle of the day today and it is quite a disappointment.

Best Answer

‎08-26-2019 20:53

‎08-26-2019 20:53

Don’t be too anxious. It showed up in the middle of the day today and it is quite a disappointment.

Best Answer