07-29-2017 04:03 - edited 07-29-2017 04:19
07-29-2017 04:03 - edited 07-29-2017 04:19
For a few weeks now I have not be able to get the app to all day sync, there fore I can not get notifications ( text or calls) to me Alta.
The message I keep getting is that they need to be Bluetooth paired, which they are.
I have updated app and restarted Alta, read other posts and checked all is set up properly.
Many help please
07-29-2017 04:44 - edited 07-29-2017 04:45
07-29-2017 04:44 - edited 07-29-2017 04:45
Hi @Kbcb. Sorry about all the problems you're having! But is sounds like you've been taking the right steps troubleshooting. Please allow me to ask a few questions, in order troubleshoot further.
If you are synced to more than one device, that may be the problem. Tap here and scroll down to "CAN I SYNC MY TRACKER WITH MORE THAN ONE DEVICE OR A COMPUTER?" There is some helpful information there.
Please let me know. I've had and used the Alta and now the Alta HR for many years. They are my favorite Fitbit devices. I'm confident that together we can resolve your issue.
07-29-2017 05:12
07-29-2017 05:12
07-29-2017 05:40
07-29-2017 05:40
@Kbcb - Did you check the bluetooth settings on the Amazon Fire 7 to make sure your Fitbit device was not still paired to it? Often times, deleting the app is not enough.
07-29-2017 10:01
07-29-2017 10:01