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Wifi and food diary

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‎12-02-2016 13:14

‎12-02-2016 13:14

My Alta will not let me add to my food diary without being connected to wifi. I am using the Fitbit app on my iPhone . Anyone know what's going on with this or does it require the wifi?

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4 REPLIES 4

‎12-02-2016 23:54

‎12-02-2016 23:54

When you add food it is adding it to the fitbit servers so you need internet access.

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‎12-03-2016 10:43

In response to SteveH

‎12-03-2016 10:43

Should it not be using my data from the iPhone when it isn't connected to wifi

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‎12-03-2016 10:52

In response to Lisalgutie

‎12-03-2016 10:52

But your phone doesn't have the data - it also gets the data from the fitbit servers.

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‎12-10-2016 04:28

In response to SteveH

‎12-10-2016 04:28

Hello @Lisalgutie, it's nice to see you around. As @SteveH mentioned, an Internet connection is necessary to update the information you're entering to our servers, this connection can be WiFi or cellular data. Please make sure Cellular Data is enabled for the Fitbit app by going to Settings > Fitbit. Then, turn off WiFi on your phone and try to add a food log on the Fitbit app. 

 

If that doesn't do the trick, please log out from the app, restart your phone and log back in. Give it a try and keep me posted if you need anything else! Smiley Wink

 

 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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