Will my data be erased if I set up a new tracker?

[Praff55]

When I set up my new charge3 will all my data from the Alta be erased. 

Moderator Edit: Clarified Subject.

[SteveH · Accepted solution]

No, if you go into the account section of the app (the icon looks like an ID card) and select "set up a device", it will step you through the process of adding the Charge 3 to your account. You can then choose to leave the Alta connected so you can swap between them, or you can select the Alta and you'll see an option to remove it from your account.

Doing this will keep all your data, settings, badges etc.

[MarcoGFitbit]

Hello @Praff55, thanks for joining the Fitbit Community, it's great to have you on board. It's nice to see you around too @SteveH, thanks for all your help. 

@Praff55, I appreciate your participation in the Forums and for posting your question. As @SteveH mentioned, when you set up a new device on your account you will not lose any information, the reason for this is that the information synced from your devices gets stored in our servers and not on your phone. 

I hope this resolves your inquiry, if there's anything else we can do for you, please feel free to reply. 

[Praff55]

Thank you so much for your help. We work hard for all those miles so it’s nice not to lose them.  

[MarcoGFitbit]

Hello @Praff55, I hope you're doing well, thanks for taking the time to reply. 

I appreciate you have come back, we really understand the effort you put on getting those miles, which is why all the information gets stored in our servers, so you can change devices and phones without losing your data. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!