Won't Sync

[Rahsaan11]

My Fitbit blaze no longer sync to my iPhone

[SteveH]

The first thing to try would be a restart of your Blaze using this procedure:

https://help.fitbit.com/articles/en_US/Help_article/1186/

Give this a few tries as it doesn't always work.

If that doesn't fix it then there are some more suggestions in this help article:

http://help.fitbit.com/articles/en_US/Help_article/1866

[Rahsaan11]

The restart didn't work. My blaze still won't sync with the Fitbit app on my iPhone 6 Plus.

Sent from my iPhone

[SteveH]

If multiple restarts don't work and the troubleshooting guide didn't help then it may be best to contact customer support: http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs&co=US

[MarcoGFitbit]

Hello @Rahsaan11, thanks for joining us, it's great to have you on board. 

I noticed @SteveH provided you some excellent tips about how to restart your tracker and some troubleshooting steps. Adding to what he mentioned, if your tracker is still not syncing, my suggetion would be setting up your tracker as a new device to reset the connection between the tracker and the phone. 

To set up your tracker as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Restart your phone.
3. Open the Fitbit app and tap on the Account tab at the bottom of the screen, then tap on "Set up a New Device"
4. Choose your tracker and follow the onscreen instructions to continue
5. When the app asks you to replace your current tracker, please replace it and continue with the process.

Please remember not to remove the tracker from the account first, simply replace it. 

I hope this information can be useful, if there's anything else I can do for you please let me know!