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Won't hold a charge

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‎01-01-2016 13:40

‎01-01-2016 13:40

I have charged my battery twice in the last two days and within an hour it says it's almost empty.
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‎01-02-2016 04:15

‎01-02-2016 04:15

Hi @Cskikel

 

Feel free to check out the Fitbit Help Article:

 

URL: Click to go to the Fitbit Help Article 'My tracker's battery isn't charging'

Hope it helps

 

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‎01-04-2016 03:27

In response to SunsetRunner

‎01-04-2016 03:27

Welcome to our Community @Cskikel! Thanks for joining us! Smiley WinkI noticed @SunsetRunner provided you with some tips to help you resolve your issue. Did it worked? If not, I'd suggest you make sure that your tracker isn't loose in the charging cable. To do this, try pushing the tracker further into the charging cable or moving it around to see if it starts charging. If after doing this your tracker's battery is still draining I'd suggest you contact our Customer Support team so they can provide you with a good solution for this.

 

Hope this helps, have a nice day! Woman Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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