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Won't sync to app!!

ANSWERED
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‎01-29-2016 17:07

‎01-29-2016 17:07

I too am having the same problems with my app showing my steps but not saving the steps!
I am so frustrated!
My Fitbit was a gift for Xmas..
This is the THIRD problem I have had with it!!
I have had to restart it every time! It fixes a problem but then a new one appears!!
Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎01-30-2016 08:58

‎01-30-2016 08:58

Hey there @jb25086! Welcome to the community!

I suggest you following these troubleshooting steps in order to get it fixed: 

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker (2 or 3 times in a row). 
- If your tracker didn't sync, try syncing with your computer. 

 

Check the suggestions posted on this thread that it might help you as well. 

 

Hope it helps, keep me posted :D. 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

View best answer in original post

Best Answer
1 REPLY 1

‎01-30-2016 08:58

‎01-30-2016 08:58

Hey there @jb25086! Welcome to the community!

I suggest you following these troubleshooting steps in order to get it fixed: 

 

- Turn off Bluetooth, turn it back on, and then open the Fitbit app.
- Force quit the Fitbit app and open it again.
- Reboot your mobile device and then open the Fitbit app again.
- Restart your tracker (2 or 3 times in a row). 
- If your tracker didn't sync, try syncing with your computer. 

 

Check the suggestions posted on this thread that it might help you as well. 

 

Hope it helps, keep me posted :D. 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer