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Won't sync with either iPhone or iMac

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‎03-21-2016 07:37

‎03-21-2016 07:37

The syncing is erratic.  I've deleted the fitbit and reloaded everything.  I've even deleted and reloaded the Fitbit icon.  I'm disappointed as I like the product but the problems with syncing have been going on since I got it.  I am tired or reloading everything.  I am a beta tester so I have let the battery get to total dead several times and though that may impact things for a day or two, it still doesn't resolve the problem long-term.  Help!! 

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‎03-25-2016 12:39

‎03-25-2016 12:39

It's nice to see you around my friend @Bethhommes Smiley Very Happy! Have you tried all the steps listed here? Have you tried setting up your Fitbit as a new device? 

 

I'll be around! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-27-2016 12:50 - last edited on ‎03-27-2016 13:23 by Moderator Alum

In response to MarreFitbit

‎03-27-2016 12:50 - last edited on ‎03-27-2016 13:23 by Moderator Alum

I succeeded it getting it to sync through my phone. For now that's working. The computer then picks it up from the phone.

Moderator Edit: Removed personal information.

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‎03-28-2016 04:25

In response to Bethhommes

‎03-28-2016 04:25

I'm glad to hear that you're back in business @Bethhommes Smiley Very Happy! 

 

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

 

Happy stepping!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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