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Flex not syncing and Internal Server error 500

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‎03-22-2016 02:30

‎03-22-2016 02:30

Hi. I'm getting an issue where my Flex won't sync it's steps on the iPhone app. I've downloaded the latest version as well. This is the first time I've ever had this issue.

Also when I click on the workweek challenge that has been set up for this week, I'm getting hit with the error message "Internal Server error 500". Again, first time ever seeing this.

I've tried resetting my phone, turning off and on Bluetooth. I haven't tried it on my PC yet as I haven't had the time to do so but this would be my next step. Any other suggestions I can do on my phone?

Thanks in advance!
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‎03-28-2016 04:38

‎03-28-2016 04:38

Welcome to the Community @BarryScott92. I would like to know if you keep having problems syncing your tracker with your iOS Fitbit app? If you do, please follow the Syncing Troubleshoot.

 

I hope this helps, let me know the outcome! Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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