05-31-2016 12:28
05-31-2016 12:28
Answered! Go to the Best Answer.
07-12-2018 05:19
07-12-2018 05:19
Hello @Dicampok, I hope you're doing well, thanks for joining the Fitbit Community.
Thanks for bringing this to my attention. Please note that as mentioned earlier, Fitbit devices can store up to 7 days of detailed information and 30 days of general information, however they need an internet connection (WiFi or cellular data) to sync with the Fitbit app to transfer the information recorded by them to our servers. Once synced, the data gets stored in our servers.
I understand your concern about this situation and I appreciate your understanding. I hope you have a great day.
07-15-2018 09:37
07-15-2018 09:37
07-18-2018 13:29
07-18-2018 13:29
In my gym there is no Internet and I like tô keep looking my heart rat on th App while running indolor. I wish it could sync without internet, dont understand why not, as bluetooth is working properly.
Tks
07-22-2018 03:16
07-22-2018 03:16
Hi Fitbit
what I don’t understand is that I get the red message saying it won’t synch as there is no internet connection. I have my cellular data turned on and the ON toggle on the Fitbit app to use the cellular data, but still no joy. Can anyone help?
07-22-2018 06:32
07-22-2018 06:32
07-22-2018 14:44
07-22-2018 14:44
07-22-2018 15:40
07-22-2018 15:40
07-23-2018 06:07
07-23-2018 06:07
07-23-2018 07:42
07-23-2018 07:42
Hello @Jacqui2494, @Dicampok, @Bryan_MZ and @AlexBastosRJ, I hope you're doing well, it's nice to see you around!
@Jacqui2494, thanks for reporting this, if you're seeing a message that there's no internet connection when opening the Fitbit app, please turn off WiFi on your phone for 10 seconds, then turn it back on. If you're still able to see this message, please force-quit the app and open it again.
@Dicampok and @AlexBastosRJ, which tracker are you currently using? With many Fitbit devices you can still track your exercise and get a summary of your activity when you finish it. these trackers include the Charge, Charge 2, Blaze, Surge, Ionic and Versa.
I understand using an internet connection is not ideal for you but at this moment there aren't currently plans to release this feature. You can learn more about how Fitbit decides what suggestions get released here in our FAQs. For now, we will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time. Thanks for taking the time to share your feedback with us and we will let you know if anything changes.
Happy stepping.
08-12-2018 14:55
08-12-2018 14:55
I also think the fitbit should sync to my phone without any internet connection required! I received a charge 2 as a gift, and then went on a trip where I was traveling across time zones completely off grid. The only thing the fitbit could do was track steps. It even useless as a watch since it wouldn't sync the time with my phone. A $12 drugstore pedometer would have been as useful. I can't tell you how disappointed I am.
08-13-2018 07:28
08-13-2018 07:28
Hello @SunsetRunner, thanks for joining the conversation, have a warm welcome to the Fitbit Community.
I appreciate your participation in the Forums and for voicing your opinion and insight about this situation. Please note that Fitbit devices can store up to 7 days of detailed information and 30 of general information in case you're not able to sync often.
A mentioned above, at this moment there aren't currently plans to release this feature. You can check this suggestion and vote for it so that our team can continue to track community demand over time. Thanks for taking the time to share your feedback with us and we will let you know if anything changes.
Have a nice day.
08-13-2018 07:35
08-13-2018 07:35
08-14-2018 08:03
08-14-2018 08:03
Hello @AlexBastosRJ, I hope you're having a great day, thanks for replying.
Thanks for coming back and detailing the issues you're experiencing with your Charge 2. I would like to address them individually:
I hope this resolves your inquiries, if there's anything else I can do for you, don't hesitate to reply, I'll be happy to help.
08-14-2018 12:21
08-14-2018 12:21
08-15-2018 06:51
08-15-2018 06:51
Hello @AlexBastosRJ, I appreciate your participation in the forums, I hope you're doing well.
Thanks for clarifying with me your situation. Unfortunately, in order for your live heart rate to display in the Fitbit app, you will need an internet connection, this will link your device and your phone in real time, showing the live heart rate.
I understand your concern about not being able to do this without an internet connection but this is not possible. As mentioned earlier, we will leave this suggestion open for votes (and closed to comments) so that we can continue to track community demand over time. Thanks for taking the time to share your feedback with us and we will let you know if anything changes.
I hope you have a great day!
08-25-2018 07:26
08-25-2018 07:26
The same concern. Regardless of the fine print, when considerating the device's intentions: monitoring body physical and health developments through activities then syncing with one's phone to show the information, the Fitbit device would just need the phone's Bluetooth turned on to be able it to transfer info. stored in the Fitbit device to the phone. Why comes the wifi? Why does the phone need an internet connection? To send whatever and everything the phone holds to an internet address to process, sort and then share the sorted info with relating marketing companies???. The cost of buying a Fitbit to monitor those aspects of activities is in question when it includes selling involuntarily one's personal blueprints stored in their phone to the unknowns.
08-25-2018 14:42
08-25-2018 14:42
@LocP, Fitbit does NOT sell your personal data! So please do not worry about that.
Sense, Charge 5, Inspire 2; iOS and Android
08-27-2018 08:41
08-27-2018 08:41
Hello @LocP, thanks for joining us, it's a pleasure for me to welcome new members to the Fitbit Community. It's great to see you too @Julia_G, thanks for all your help.
@LocP, I appreciate your input about this situation and for taking the time to ask about Fitbit and privacy. As @Julia_G mentioned, we do not sell your personal data as we believe in being transparent about our data practices. We work hard to keep your data safe. We give you settings to control how your information is shared, and we ask you for your information so we can provide you with great products.
You can review our Privacy Policy where you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
If there's anything else I can do for you, please feel free to reply.
12-24-2018 00:55
12-24-2018 00:55
I am traveling across time zones for a month and the fitbit charge 3 is completely useless. It displays the incorrect time (home time instead of current time zone). Also Charge 3 does not sync.
Too many bugs for the price i paid for it. Who is writing the code ? It feels like the customers are the only TESTERS for charge 3.
I am very unhappy about it and will try to return all 4 bits i bought for the family after my month long trip to Europe. I can use a $10 device and get the same or hopefully better...
12-25-2018 05:59
12-25-2018 05:59
Hello @Ftmail, I hope you're doing well, it's nice to see you around the Fitbit Community.
I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Charge 3 needs to sync in order for the time to adjust itself to the timezone you're currently in, which is why I would like to suggest you to try the following troubleshooting steps as you mentioned you're having trouble syncing.
If your device still won't sync, try these steps:
I hope this can be helpful, give it a try and keep me posted in case you need anything else.