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Won't sync

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Karen2958

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Since updating to iOS 10 my Fitbit won't stay in sync mode. Please advise.

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MaginB

Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more

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Welcome to the Community @Karen2958!

Let me help you out with your Alta, I recommend following the steps below in order to get it synced:

Force quit the Fitbit app.
Go to Settings > Bluetooth and turn Bluetooth off and back on.
Open the Fitbit app.
If your tracker didn't sync, reboot your mobile device.
Open the Fitbit app.
If your tracker didn't sync, restart it using the instructions on this post.

Let me know how it goes I'll be around!

Magin | Community Moderator, Fitbit

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