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Won't synch

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‎02-16-2016 07:59

‎02-16-2016 07:59

I have had my Fitbit for one month, and was successfully synching to my account on my iPhone until Feb. 12. Now it can't find if, keeps looking, won't synch. 

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‎02-16-2016 08:43

‎02-16-2016 08:43

Hi @Denimnpearls and welcome to the Community! I would recommend:

1. Charge your tracker until it is fully charged.

2. Restarting your tracker.

3. Reboot your iOS device.

4. Open your iOS settings, turn off your Bluetooth for 10 seconds, and then turn Bluetooth back on.

5. Open the Fitbit App to initiate a sync.

Keep me posted if you need any additional assistance!

Derrick | Retired Moderator, Fitbit
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