Wrong distance

[Jopazz]

Really annoyed, feeling very proud of myself for running my first 5k and the kn splits are shown but only registering as 3.02km! What's going on? Is it recording in miles? Is there a way to change it? 

Thanks. 

[Rudegirljen]

Mine started showing wrong distance this week 

[julesdmac]

Mine too. It's only just started doing it. It was accurate up until this week. I had ran 3.31 miles and the app was showing 0.03miles. On my phone the preview map that you see when you click on Exercise on the Dashboard also shows an old map and not the one I actually ran. When I look at the dashboard on the website, it has the same incorrect distance but clicking on the map itself does show the correct distance.

[TraceyG123]

Oh I'm hearing you, how disappointed am I!!??

[LucyAP]

Hey there @Jopazz, @Rudegirljen, @julesdmac, and @TraceyG123! At the moment this is a known issue by our engineering team and they are working to find a fix for this. You can join or follow this discussion for more information. We are really sorry for the inconvenience, and we hope to get you back on track soon. 

In an effort to tidy up the forums, I'm going to go ahead and close this discussion, but please do join us here for updates on the distance traveled does not match distance logged.