Wrong email

[Kcp531]

I go my moms old Fitbit recently. I got it all set up, but I just realized that I put in the wrong email. I can't figure out how to to reset my email with out making a new account. Can anyone help?

[Kmransom123 · Accepted solution]

@Kcp531  From the online dashboard, you can go to settings.  Click on the Gear icon in the upper right corner.  Go to settings.  From there is an option to change email.

Hope that helps~

[txww]

When I look online it has the correct email address.  On the phone app the email address is wrong.  How do I correct my email address on the app?  It's asking me to verify my email address. but it's sending the verification code to the wrong email address.

[RobertoME]

Hi there @txww, good to see you around. If you are using the correct address on your computer, is just matter to log in on your app with the same email address for the same information is share on all your devices.

Now answering your questions, is not possible to change the email address though the app. This is only possible using the web-based  Dashboard from your profile settings as @Kmransom123 recommended before.

Hope this helps, let me know if you have more questions.

[txww]

So how do a verify my email address? If the email address is wrong I can never get the email.

Sent from my iPhone

[RobertoME]

Hi there @txww, despite you cannot do this through the app it can be done through the web based Dashboard as it was mentioned before. But it will depend on how is the scenario.

So let's review this step by step:

You need to use the correct email address and log in with that address in your Fitbit account using the web browser.

Once you have enter on this account, you should see your main Dashboard.

Make sure your tracker is paired to this account; so go to the gear icon and open the menu. If the tracker is paired it should be displayed as the screenshot. Otherwise it will say near the date options, the following message: "No device pair" instead of the last sync information.

This will indicate where is your tracker paired. Since we need to verify your account, is require you use a valid email address. This is where it gets tricky since you need to change email address, but it wont let you, since is possible you have created two accounts. If you access to the settings option and you try to change the email address it will say the email address is already in use. In either case for informational purpose I have share a screenshot where you change your email.

So my recommendation is to continue using the Fitbit account it has the correct email address. As I mentioned before, you need to use the same email either on your web-based Dashboard or the mobile app. If you realized the account created under the correct email address has no tracker paired, you can follow the steps on this post to pair your tracker on your account. Once you have set up the tracker on your correct account, there should not be a problem in continue using that account, the only thing is that all your steps synced on the incorrect account wont be on the correct account.

Also you wont be able to verify your account if the email address is not valid and it wont be possible to change the email to the correct address since is already in use under other account. I know, it gets confusing at this point.

If these steps are a bit troublesome, you can contact our Support Team for they can assist you in deleting the incorrect account.

I'll be around if you need more help.