help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Wrong food when scanning barcode

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2020 10:08

‎08-29-2020 10:08

When I scan things in using the iOS app it will sometimes come up with the wrong product.  This seems to be mainly (only) with supermarket own brand products so I suspect it may be something to do with them using the same barcodes with different meanings.

Is there a way to correct the FitBit database when it makes and error.

Similarly when I scan something and the bar code is not recognised is there a way to tell the system what that bar code relates to so that next time I scan one it knows?

Best Answer
0 Votes
1 REPLY 1

‎08-30-2020 15:52

‎08-30-2020 15:52

Hi @DavidHowdon, it's nice to see you again in our Community Forums.

 

I am sorry to hear about the difficulty you're experiencing when scanning food. Thanks for the details shared, I am glad to assist you with that. I understand your concern and would like to confirm what food database are you using? Note that at this time, barcode scanning is only available for customers using the United States food database. If you use another food database, the barcode scanning option won't work. In this case you can manually log your food. Please find more information at How do I log food in the Fitbit app?

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer
0 Votes