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Heart rate in app not working

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‎08-29-2020 14:30 - last edited on ‎08-30-2020 15:29 by

‎08-29-2020 14:30 - last edited on ‎08-30-2020 15:29 by

I can’t get the heart rate in the app to work? Help please thank you

 

 

Moderator edit: subject for clarity 

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‎08-30-2020 15:20 - edited ‎08-30-2020 15:21

‎08-30-2020 15:20 - edited ‎08-30-2020 15:21

Welcome to the Fitbit Community, @Ryry1967.

 

I am sorry to hear the heart rate in the app is not working. I am here to help. In order to investigate the issue, could you please provide more details? Meanwhile, I recommend trying these steps:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.

Please also check if you've added the heart rate tile to the Fitbit app:

 

  1. On the Today tab, tap Edit.
  2. To add a stat tile, swipe down and find the stat you want to add > tap Add. 
  3. Tap Done.

I also could see that you got in touch with our Support team about this. Thank you for your time and efforts.

 

Looking forward to hearing back from you.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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