Wrong map shown on the preview screen of my exercise.

[jokerit]

When viewing my Exercise the wrong map data is shown. I find this really anoying. I view my excercise but on the ist page it shows the wrong map, when I go into the activity it shows the correct map?

This is the map from the exercise summary pageThis is the detailed activity and is the correct walk

Moderator Edit: Clarified Subject.

[MarcoGFitbit · Accepted solution]

Hello @jokerit, thanks for joining us, it's great to have you on board! 

Judging by the screenshots you sent, it's possible the information of your exercise map is not updating correctly, which is why the map is showing different on the preview. I would like to suggest forceclosing the app by double-tappipng the home button and swiping up the app. Then, restart your phone and open the Fitbit app to check if the map was updated correctly. If this doesn't seem to work, please log out from the app and log back in to refresh the information.

I hope this can be helpful, give it  a try and keep me posted in case you need anything else! 

[jokerit]

Hi Marco

By loging out from the app and back in the information has refreshed successfully.

Thanks

[MarcoGFitbit]

Hello @jokerit, I hope you're doing well. 

Thanks for taking the time to update me and letting me know the information in your app is now displaying correctly, I'm very glad. 

In case you have some spare time please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle.

Happy stepping! 

[SunsetRunner]

This workaround (logging out and back in) also worked for me. It's still a bug in the app though.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for joining the conversation! 

I appreciate your participation in the forums and that you have let me know that force-quitting the app and open it again seem to has worked for you, I'm very glad. 

In case you have some spare time, I would like to invite you to visit our Discussions board where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

[SunsetRunner]

Actually, force quitting had no effect on this bug. You have to go to Account (top right corner) in the ios app, then at the bottom of the account screen, there's an option to "Log Out". When I log back in, it seems to pick up the correct preview images.

[MarcoGFitbit]

Hello @SunsetRunner, I hope you're doing well, thanks for taking the time to reply to me and clarify this situation. I'm still very glad your issue has been resolved. 

If there's anything else I can do for you, please feel free to reply, I'll be happy to help! 

[RussArun]

Unfortunately I have the same issue. It shows about the double the number (but just short) on the home screen summary, and the correct information if you click into the Activity. For example, it said 41.6 miles bike ride for what in the exercise page shows as 28.6 miles. And today it shows 9.16 miles on a walk which on the exercise page is 5.69 miles. I logged out and logged back in and that did not help :(. I don't know how to fix this - and I have seen this summary on the home page only recently. It is clearly a bug of some sort.

I also have issues when inputting food. It sometimes double enters, but that I can at least fix (which I do most every day), but that is off topic here.

[RussArun]

Adding the Home page summary and Activity for the same walk.