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Wrong steps in app after syncing

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‎06-18-2020 03:12 - last edited on ‎06-19-2020 17:55 by

‎06-18-2020 03:12 - last edited on ‎06-19-2020 17:55 by

My steps are accurate on my actual Fitbit but when I sync to the app the homepage is wrong. I just woke up and my Fitbit says 12 steps and my app says over 3,000 steps for today already

 

 

Moderator edit: subject for clarity

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‎06-19-2020 17:54

‎06-19-2020 17:54

Welcome to the Fitbit Community, @CierraJMT.

 

I am sorry to hear your steps are showing incorrectly in the Fitbit app after you sync your device. I appreciate the additional details and I am here to help. I recommend doing the following:

 

  1. Log out from the Fitbit app.
  2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
  3. Force quit the Fitbit app.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Sync your Fitbit and check your steps.

Let me know how it goes, I'll be around. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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