Wrong time on Fitbit

[Drnicola]

My Fitbit is showing a time that is 10 minutes behind what time it actually is- has this happened to anybody else? If it has had did you correct it? 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community, @Drnicola. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing that the time on your Fitbit device is 10 minutes behind. Thank you for your efforts to resolve this. I recommend syncing your watch to see the correct time. For more information, see How do Fitbit devices sync their data? 

If you experience any difficulties with syncing, please try the troubleshooting instructions from this help article: Why won't my Fitbit device sync?

If the issue still persists, please check this help article with the additional troubleshooting instructions: How do I change the time on my Fitbit device?

Let me know how it goes, I'll be around.

[Drnicola]

It is still happening and I have to re sync my fitbit multiple times a day. I have never had to do that before.  

This morning it was 45 minutes off. 

Amie 

[LiliyaFitbit]

Hi @Drnicola, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.