Wrong year in steps graph-2017 missing

[Stu99]

Hi, my steps graph shows 2016 instead of 2017. It has always been a year behind since 2015 purchase so thought I would try forum. I have executed all the usual logging out, restarting fixes and have the latest Ios

version 2.36. 

Any ideas?

[RobertoME]

Hello @Stu99, good to see you are visiting the Fitbit Community again. Would you mind to share a screenshot of the issue with me? I would like to have a closer look of the issue you have mentioned.

If you need more help to upload screenshots to your post, the following post will explain how to do this.

In the meantime I suggest to do these steps:

1. Double tap the home button on your iOS device. Your open apps will show on your device's screen.
2. Close the Fitbit app by swiping the app image in an upward motion.
3. Open the Settings app from your iPhone home screen.
4. Tap "General."
5. Tap "Date & Time."
6. Ensure that "Set Automatically" is ON.
7. Reopen the Fitbit app. The issue should now be resolved.

I'll be looking forward to your response. See you soon!

[Stu99]

Hi Roberto

I tried your fix but unfortunately I still see 2016 where 2017 should be. Thanks for your help.

[RobertoME]

Hello @Stu99, thank you for keep me posted. I'm sorry I been absent for a few days. I was trying to replicate the issue you have mentioned but my app display the year correctly.

So sync your Fitbit tracker before we proceed and make sure your information has been uploaded to your Dashboard. Now log out and uninstall the app. Go back to your App store and install the app once again and log in to your Fitbit account.

If this is not working, try to set up your tracker as a replacement on your Fitbit account. How to do this? It's very simple, follow the steps from this post for more help.

Keep me updated, I'll be around!